Return Policy
Return, Refund & Exchange Policy of http://www.crystalpeanutking.com
If you are not happy with your purchase, we will accept a return of a certain unseal product within 14 days (excluding fresh food product due to short expiry). Once we receive the returned item Crystal Peanut King ( Kacang Permata Kristal Enterprise ) will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.
Crystal Peanut King ( Kacang Permata Kristal Enterprise ) will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unsealed, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
If you believe you have a defective product, please contact us at admin@crystalpeanutking.com.
Defective item may only be exchanged within 14 days of purchase. In order to process your exchange, we will need your order number, description of your setup (including photos if available), and any other information about your use of the item that may help us understand the potential defect.
In the event that a product is determined to be defective due to a manufacturer error or defective materials, we will provide partial or full refund (excluding shipping as we are unable to refund the initial shipping cost of your order) or exchange the item as needed.
Depending on where you live, the time it may take for your exchange item to reach you may vary.
Damaged in Shipment
Be sure to inspect your item once you receive it. Any damage from shipping must be reported to Crystal Peanut King ( Kacang Permata Kristal Enterprise ) within 14 days of receipt of the item.
If you receive your item and it has been damaged during shipment, please email us at admin@crystalpeanutking.com right away. Include a description of the damages, and include pictures if possible. This information is extremely helpful to us in making sure that our items are packaged and shipped properly. We will arrange for the damaged items to be replaced or partial or fully refunded (excluding shipping as we are unable to refund the initial shipping cost of your order)..
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.